Academic service quality and instructional quality
Westbrook, Thomas S.
Higher education , Instruction , Academic service quality , Instructional quality , SERVQUAL , SEEQ , First-year experience , Freshman experience , Marketing , Customer Satisfaction , Longitudinal study , Pre-test , Post-test , Persistence , Completion
The text is published here with the permission of the "Journal of the First-Year Experience and Students in Transition." Pages in the published version are identified with the symbols, “[ ].” Additional information is at the end of this document. Keith Greiner is a Drake graduate and can be contacted at Keith.Greiner@iowa.gov. Tom Westbrook is a Professor of Education in the Leadership and Adult Development program at Drake University and can be contacted at firstname.lastname@example.org