• Login
    View Item 
    •   DSpace Home
    • School of Education
    • Education
    • View Item
    •   DSpace Home
    • School of Education
    • Education
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Student perceptions of academic service and instructional quality over a four-year academic experience

    Thumbnail
    View/Open
    Greiner2ServicePerceptions.pdf (45.79Kb)
    Date
    2005
    Author
    Westbrook, Thomas S.; Greiner, Keith; Saunders, Kevin
    Metadata
    Show full item record
    Subject
    Higher education; Instruction; Academic service quality; Instructional quality; SERVQUAL; SEEQ; First-year experience; Freshman experience; Marketing; Customer satisfaction; Longitudinal study; Pre-test; Post-test; Persistence; Completion
    Description
    The text is published here with the permission of the Journal of Research in Education Pages in the published version are identified with the symbols, “[ ].” Additional information is at the end of this document. Keith Greiner is a Drake graduate and can be contacted at Keith.Greiner@iowa.gov. Tom Westbrook is a Professor of Education in the Leadership and Adult Development program at Drake University and can be contacted at thomas.westbrook@drake.edu
    URI
    http://hdl.handle.net/2092/504
    Collections
    • Education

    Browse

    All of DSpaceCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

    My Account

    Login

    DSpace software Copyright © 2002-2022  DuraSpace
    Contact Us | Send Feedback
    DSpace Express is a service operated by 
    Atmire NV