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    Academic service quality and instructional quality

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    Greiner1AcademicServiceQuality.pdf (53.26Kb)
    Date
    2002
    Author
    Greiner, Keith; Westbrook, Thomas S.
    Metadata
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    Subject
    Higher education; Instruction; Academic service quality; Instructional quality; SERVQUAL; SEEQ; First-year experience; Freshman experience; Marketing; Customer Satisfaction; Longitudinal study; Pre-test; Post-test; Persistence; Completion
    Description
    The text is published here with the permission of the "Journal of the First-Year Experience and Students in Transition." Pages in the published version are identified with the symbols, “[ ].” Additional information is at the end of this document. Keith Greiner is a Drake graduate and can be contacted at Keith.Greiner@iowa.gov. Tom Westbrook is a Professor of Education in the Leadership and Adult Development program at Drake University and can be contacted at thomas.westbrook@drake.edu
    URI
    http://hdl.handle.net/2092/503
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