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Academic service quality and instructional quality
(National Resource Center for the First-Year Experience & Students in Transition, University of South Carolina,, 2002)This article reports a study of the relationship between academic service quality and instructional quality in higher education. The study included 360 students enrolled in first-year biology course. Eighty-two percent of ... -
Student perceptions of academic service and instructional quality over a four-year academic experience
(Eastern Educational Research Association (U.S.), 2005)This article reports the results of a study of student perceptions of expected and experienced academic service and instructional quality across 4 years of college enrollment. Results indicated a pattern of perceived ...