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dc.contributor.authorKarahanna, Elena
dc.contributor.authorWilliams, Clay K.
dc.contributor.authorPolites, Greta L.
dc.contributor.authorLiu, Ben
dc.contributor.authorSeligman, Larry
dc.date.accessioned2020-02-27T14:29:38Z
dc.date.available2020-02-27T14:29:38Z
dc.date.issued2013-10
dc.identifier.urihttps://escholarshare.drake.edu/handle/2092/2182
dc.description36 pagesen_US
dc.description.abstractOnline purchasing is a decision-making process that involves inherent uncertainty. Yet consumer tolerance for uncertainty differs across cultures, requiring e-vendors to decide whether to adapt websites to different cultures when operating globally. We examine the effect of Hofstede’s cultural dimension of uncertainty avoidance (UA) on consumer perceptions of e-loyalty. Viewing information quality, trust, and system quality as uncertainty reduction mechanisms, UA is hypothesized to moderate relationships involving these constructs in a recognized model of IS success. Specifically, we posit that relationships involving these constructs will be stronger for consumers from high UA cultures. Using data drawn from over 3,500 actual consumers from 38 different countries, and controlling for the impact of other cultural dimensions, results suggest that UA moderates the effects of information quality on perceived usefulness, and of trust on e-loyalty, but not system quality relationships. We discuss practical implications of our research, in regard to designing websites intended for global use.en_US
dc.language.isoen_USen_US
dc.publisherDrake Management Reviewen_US
dc.relation.ispartofseriesDrake Management Review;Volume 3, Issue 1, October 2013
dc.subjectElectronic Commerceen_US
dc.titleUncertainty Avoidance and Consumer Perceptions of Global e-Commerce Sites: A Multi-Level Modelen_US
dc.typeArticleen_US


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