"Student perceptions of academic service and instructional quality over a four-year academic experience"

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dc.contributor.author Westbrook, Thomas S.
dc.contributor.author Greiner, Keith
dc.contributor.author Saunders, Kevin
dc.date.accessioned 2007-01-25T14:58:12Z
dc.date.available 2007-01-25T14:58:12Z
dc.date.issued 2005
dc.identifier.citation "Journal of Research in Education", Fall 2005, Vol. 15 (no.1): pp. 70-83. en
dc.identifier.issn 1083-6470
dc.identifier.uri http://hdl.handle.net/2092/504
dc.description The text is published here with the permission of the Journal of Research in Education Pages in the published version are identified with the symbols, “[ ].” Additional information is at the end of this document. Keith Greiner is a Drake graduate and can be contacted at Keith.Greiner@iowa.gov. Tom Westbrook is a Professor of Education in the Leadership and Adult Development program at Drake University and can be contacted at thomas.westbrook@drake.edu en
dc.description.abstract This article reports the results of a study of student perceptions of expected and experienced academic service and instructional quality across 4 years of college enrollment. Results indicated a pattern of perceived change over 4 years with a significant difference between students’ expectations to experienced quality. The largest pre- to post- assessment change was a negative gap during the first semester in both academic service and instructional quality. Subscale scores revealed both positive and negative variations over the 4-year period. The findings suggested a continued support for linking in-class and out-of-class faculty and student development initiatives. en
dc.format.extent 46893 bytes
dc.format.mimetype application/pdf
dc.language.iso en_US
dc.publisher Eastern Educational Research Association (U.S.) en
dc.subject Higher education en
dc.subject Instruction en
dc.subject Academic service quality en
dc.subject Instructional quality en
dc.subject SERVQUAL en
dc.subject SEEQ en
dc.subject First-year experience en
dc.subject Freshman experience en
dc.subject Marketing en
dc.subject Customer satisfaction en
dc.subject Longitudinal study en
dc.subject Pre-test en
dc.subject Post-test en
dc.subject Persistence en
dc.subject Completion en
dc.title "Student perceptions of academic service and instructional quality over a four-year academic experience" en
dc.type Article en


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    Publications and research submitted by the faculty members of the School of Education.

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