Student perceptions of academic service and instructional quality over a four-year academic experience
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Issue Date
2005
Authors
Westbrook, Thomas S.
Greiner, Keith
Saunders, Kevin
Keywords
Higher education , Instruction , Academic service quality , Instructional quality , SERVQUAL , SEEQ , First-year experience , Freshman experience , Marketing , Customer satisfaction , Longitudinal study , Pre-test , Post-test , Persistence , Completion
Description
The text is published here with the permission of the
Journal of Research in Education
Pages in the published version are identified
with the symbols, “[ ].”
Additional information is at the end of this document.
Keith Greiner is a Drake graduate and can be contacted at Keith.Greiner@iowa.gov. Tom Westbrook is a Professor of Education in the Leadership and Adult Development program at Drake University and can be contacted at thomas.westbrook@drake.edu