Abstract:
This article reports the results of a study of student perceptions of expected and experienced academic service and instructional quality
across 4 years of college enrollment. Results indicated a pattern of perceived change over 4 years with a significant difference between
students’ expectations to experienced quality. The largest pre- to post- assessment change was a negative gap during the first semester in both
academic service and instructional quality. Subscale scores revealed both positive and negative variations over the 4-year period. The
findings suggested a continued support for linking in-class and out-of-class faculty and student development initiatives.
Description:
The text is published here with the permission of the
Journal of Research in Education
Pages in the published version are identified
with the symbols, “[ ].”
Additional information is at the end of this document.
Keith Greiner is a Drake graduate and can be contacted at Keith.Greiner@iowa.gov. Tom Westbrook is a Professor of Education in the Leadership and Adult Development program at Drake University and can be contacted at thomas.westbrook@drake.edu
