"Student perceptions of academic service and instructional quality over a four-year academic experience"
Westbrook, Thomas S.
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This article reports the results of a study of student perceptions of expected and experienced academic service and instructional quality across 4 years of college enrollment. Results indicated a pattern of perceived change over 4 years with a significant difference between students’ expectations to experienced quality. The largest pre- to post- assessment change was a negative gap during the first semester in both academic service and instructional quality. Subscale scores revealed both positive and negative variations over the 4-year period. The findings suggested a continued support for linking in-class and out-of-class faculty and student development initiatives.
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Greiner, Keith; Westbrook, Thomas S. (National Resource Center for the First-Year Experience & Students in Transition, University of South Carolina,, 2002)This article reports a study of the relationship between academic service quality and instructional quality in higher education. The study included 360 students enrolled in first-year biology course. Eighty-two percent of ...
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