Job Satisfaction in One Non-Direct Patient Care Setting
SubjectJob satisfaction--Nursing--Minnesota; Job satisfaction--Nurses--Minnesota; Nurses--Minnesota--Job satisfaction; Nursing--Minnesota--Job satisfaction
The purpose of this study was to determine the level of Job satisfaction, the level of need reinforcer, and any correlation between job satisfaction and autonomy for nurses employed in a nondirect patient care setting. The sample consisted of 107 Registered Nurses employed in nine locations who adjudicate Medicare Part A claims. Each nurse was asked to complete the Minnesota Satisfaction Questionnaire and the Minnesota Importance Questionnaire which are part of the Theory of Work Adjustment developed by the Department of Vocational Psychology Research at the University of Minnesota. This theory was found to be congruent with Rogers' Theoretical Basis of Nursing. Individually, 87 percent of the nurses indicated a low level of job satisfaction. As a group, they indicated a very low level of satisfaction. The nurses identified Achievement as the most important reinforcer for job satisfaction and Status as the least important. No correlation between autonomy and job satisfaction was found. Recommendations for further study include: using the same instruments with multiple study groups; and completing a comparison study of nursees engaged in direct care and nurses in non-direct care settings. Additionally, it is recommended that supervisors complete the Minnesota Job Description Questionnaire to establish an Occupational Reinforcer Pattern (ORP) for nurses in non-patient care settings.
iv, 91 leaves. Advisor: Marion Hemstrom
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Brown, Mary Jo (Drake University, 1993)Problem: Patient satisfaction is an area of renewed interest related to quality of care and total quality management (TQM). Some patient satisfaction surveys provide narrative comments as well as empirical data about ...