Now showing items 1-2 of 2

  • "Academic service quality and instructional quality" 

    Greiner, Keith; Westbrook, Thomas S. (National Resource Center for the First-Year Experience & Students in Transition, University of South Carolina,, 2002)
    This article reports a study of the relationship between academic service quality and instructional quality in higher education. The study included 360 students enrolled in first-year biology course. Eighty-two percent of ...
  • "Student perceptions of academic service and instructional quality over a four-year academic experience" 

    Westbrook, Thomas S.; Greiner, Keith; Saunders, Kevin (Eastern Educational Research Association (U.S.), 2005)
    This article reports the results of a study of student perceptions of expected and experienced academic service and instructional quality across 4 years of college enrollment. Results indicated a pattern of perceived ...