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  • "Academic service quality and instructional quality" 

    Greiner, Keith; Westbrook, Thomas S. (National Resource Center for the First-Year Experience & Students in Transition, University of South Carolina,, 2002)
    This article reports a study of the relationship between academic service quality and instructional quality in higher education. The study included 360 students enrolled in first-year biology course. Eighty-two percent of ...