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Drake Theses and Dissertations
Theses
Patient Satisfaction and Total Quality Management: An Analysis of Customer Feedback
Patient Satisfaction and Total Quality Management: An Analysis of Customer Feedback
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Files
dt1993MJB01.pdf
(6.41 MB)
Issue Date
1993
Authors
Brown, Mary Jo
Full item page
Keywords
Patient satisfaction--Evaluation
,
Customer satisfaction--Evaluation
,
Total quality management
Description
iv, 113 leaves. Advisor: Marion Hemstrom.
URI
http://hdl.handle.net/2092/367
DOI
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