http://hdl.handle.net/2092/235 Publications submitted by SOE faculty. 2013-05-24T09:31:18Z http://hdl.handle.net/2092/534 "Phonathon: Who Gives? Who Gives More?" Ripper, Julie M.; Krantz, Steve; Deems, Terri Because of the necessity for fundrasiers to solicit constituents in order to raise the most funds as effectively as possible, this research takes a look at the phonathon program at a Drake University, a small Midwestern University. The purpose of this study was to identify the predictors for the probability of securing a gift and the gift size in response to a call. Five core recommendations were made to improve the efficiency of the phonathon program. Future research is needed to determine whether these findings remain true over time or how these results compare to other fundraising methods. Julie M. Ripper is the former Director of Annual Fund at Drake University, and can be contacted at jmripper@att.net. Steve Krantz, Ph.D., is an Associate Professor in the School of Nursing at the University of Missouri in Kansas City. Terri Deems is an Adjunct Faculty member in the School of Education at Drake University. 2007-04-17T19:43:14Z http://hdl.handle.net/2092/504 "Student perceptions of academic service and instructional quality over a four-year academic experience" Westbrook, Thomas S.; Greiner, Keith; Saunders, Kevin This article reports the results of a study of student perceptions of expected and experienced academic service and instructional quality across 4 years of college enrollment. Results indicated a pattern of perceived change over 4 years with a significant difference between students’ expectations to experienced quality. The largest pre- to post- assessment change was a negative gap during the first semester in both academic service and instructional quality. Subscale scores revealed both positive and negative variations over the 4-year period. The findings suggested a continued support for linking in-class and out-of-class faculty and student development initiatives. The text is published here with the permission of the Journal of Research in Education Pages in the published version are identified with the symbols, “[ ].” Additional information is at the end of this document. Keith Greiner is a Drake graduate and can be contacted at Keith.Greiner@iowa.gov. Tom Westbrook is a Professor of Education in the Leadership and Adult Development program at Drake University and can be contacted at thomas.westbrook@drake.edu 2005-01-01T00:00:00Z http://hdl.handle.net/2092/503 "Academic service quality and instructional quality" Greiner, Keith; Westbrook, Thomas S. This article reports a study of the relationship between academic service quality and instructional quality in higher education. The study included 360 students enrolled in first-year biology course. Eighty-two percent of the participants were in the first semester of their college. Academic service was an adaptation of five business dimensions; instructional quality was measured by nine dimensions. The use of business dimensions suggested that the instructor/student relationship may be seen in the marketing context of an exchange between two parties. The study found a high correlation between academic service and instructional quality. Academic service quality overlapped instructional quality in three dimensions: enthusiasm, organization, and rapport. The findings suggest relationships exist at both an overall level and at subscale levels across a variety of demographic variables. The factor constructs of instructional quality are clearly distinguished from academic service quality, but there is an overlap in constructs describing interpersonal relationships. The study has major significance for the blending of academic and student personnel concerns in the academy. The authors recommend longterm studies of [8] relationships between expected and observed quality, long-term relationships between instruction and service quality, and adaptation of the instruments to distance-learning. The text is published here with the permission of the "Journal of the First-Year Experience and Students in Transition." Pages in the published version are identified with the symbols, “[ ].” Additional information is at the end of this document. Keith Greiner is a Drake graduate and can be contacted at Keith.Greiner@iowa.gov. Tom Westbrook is a Professor of Education in the Leadership and Adult Development program at Drake University and can be contacted at thomas.westbrook@drake.edu 2002-01-01T00:00:00Z http://hdl.handle.net/2092/417 "Employers' attitudes toward hiring persons with disabilities and vocational rehabilitation services" Gilbride, Dennis D.; Stensrud, Robert; Ehlers, Connie; Evans, Eric; Peterson, Craig This article describes a study of employers' attitudes toward hiring people with disabilities and toward the state Vocational Rehabilitation (VR) agency. The study examined attitudes of employers in two states, one in the Midwest and one in the Southeast. In all cases, en-~ployers were known to have hired people with disabilities and to have worked with the state VR agency. The study found that employers stated that they were glad they hired the person they did, but expressed reservations about hiring people with certain types of disabilities. Employers did not express a high degree of knowledge about the state VR program, and satisfaction with VR was mixed. Robert Stensrud is Association Professor of Education, National Rehabilitation Institute, Vocational Rehabilitation in the School of Education at Drake University. He can be contacted at robert.stensrud@drake.edu 2000-10-01T00:00:00Z